INTRODUCTION
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING OR USING ANY OF OUR SERVICES, VISITING OUR PREMISES AND USING OUR WEBSITE.
The terms and conditions are written in as clear a way as possible, but if you have any questions or if there is anything you don’t understand please let us know using the contact details at 2.2.
these terms
1.1 These are the terms and conditions (“terms”) on which we supply services to you. You must consider and accept these terms and our Privacy Policy each time you place an order to book a game at any of our premises. Each player of any of our games will also be required to accept these terms and our Privacy Policy on one of our game terminals when checking in at our premises, setting up a profile and before the start of a game. Our Privacy Policy also applies to your use of our website, terminals, screens and any other IT equipment (together “our Technology”), our premises, and our facilities.
1.2 Why you should read them. Please read these terms carefully before: (i) you submit you order to us, if you are booking a game; and (ii) before you start your game. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us.
1.3 By using our website, premises and any of our facilities you confirm that you accept these terms and that you agree to comply with them. So if you do not agree to these terms, you must not use our website, premises and any of our facilities.
ABOUT US AND
HOW TO
CONTACT US
2.1 We are TOCA Social UK Limited (a company registered in England and Wales, company registration number 12620358, registered office at 240 High Holborn, London, England, WC1V 7DN and registered VAT number GB364711594), our website is https://toca.social, and ‘we’, ‘us’, ‘our’ in these terms means us.
2.2 How to contact us. You can contact us through our customer service team here, by calling us at 0330 331 4800 or by writing to us at info@toca.social or at TOCA Social, 240 High Holborn, London, England, WC1V 7DN.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms it includes emails.
BOOKING A GAME
3.1 How we will accept your order. Our acceptance of your order for a game will take place when we issue a booking confirmation to you in writing (that is the point a contract between you and us comes into existence). These terms and conditions apply to your booking however you make it with us, including in person, online or over the telephone. You will be given a booking reference number when we accept your order. It helps us if you tell us the booking reference number whenever you contact us about your booking.
3.2 If we are unable to accept your request to book (for example if we’re fully booked at the time that you would like to play or because we have identified an error in the price or description of the services), we won’t send you a booking confirmation and will inform you that your order couldn’t be accepted. We won’t charge you where you don’t receive the services. We recommend that you book in advance where you can, as whilst we welcome walk-ins, we might not be able to accommodate you and your party at our premises if we are fully booked and/or at capacity. Even if we can’t accommodate you at one of our game boxes we may still be able to welcome you to other areas of our premises. We make no guarantee about the availability of our services or our premises.
Our services
1.1 These are the terms and conditions (“terms”) on which we supply services to you. You must consider and accept these terms and our Privacy Policy each time you place an order to book a game at any of our premises. Each player of any of our games will also be required to accept these terms and our Privacy Policy on one of our game terminals when checking in at our premises, setting up a profile and before the start of a game. Our Privacy Policy also applies to your use of our website, terminals, screens and any other IT equipment (together “our Technology”), our premises, and our facilities.
1.2 Why you should read them. Please read these terms carefully before: (i) you submit you order to us, if you are booking a game; and (ii) before you start your game. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us.
1.3 By using our website, premises and any of our facilities you confirm that you accept these terms and that you agree to comply with them. So if you do not agree to these terms, you must not use our website, premises and any of our facilities.
PROVIDING
THE SERVICES
2.1 We are TOCA Social UK Limited (a company registered in England and Wales, company registration number 12620358, registered office at 240 High Holborn, London, England, WC1V 7DN and registered VAT number GB364711594), our website is https://toca.social, and ‘we’, ‘us’, ‘our’ in these terms means us.
2.2 How to contact us. You can contact us through our customer service team here, by calling us at 0330 331 4800 or by writing to us at info@toca.social or at TOCA Social, 240 High Holborn, London, England, WC1V 7DN.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms it includes emails.
EACH PARTY’S RIGHTS TO MAKE CHANGES
3.1 How we will accept your order. Our acceptance of your order for a game will take place when we issue a booking confirmation to you in writing (that is the point a contract between you and us comes into existence). These terms and conditions apply to your booking however you make it with us, including in person, online or over the telephone. You will be given a booking reference number when we accept your order. It helps us if you tell us the booking reference number whenever you contact us about your booking.
3.2 If we are unable to accept your request to book (for example if we’re fully booked at the time that you would like to play or because we have identified an error in the price or description of the services), we won’t send you a booking confirmation and will inform you that your order couldn’t be accepted. We won’t charge you where you don’t receive the services. We recommend that you book in advance where you can, as whilst we welcome walk-ins, we might not be able to accommodate you and your party at our premises if we are fully booked and/or at capacity. Even if we can’t accommodate you at one of our game boxes we may still be able to welcome you to other areas of our premises. We make no guarantee about the availability of our services or our premises.
